+44 203 371 1133
sales@ontimetravel.co.uk

Terms and Conditions

About Us

This website is owned and operated by Ontime Travel Ltd, a UK-based travel agency established since 2006 and registered in England and Wales under company number 08762640.

Registered Office:

Ontime Travel Ltd
183 Halliwell Road
Bolton, Greater Manchester
BL1 3NN, United Kingdom

Contact:

We are proud to serve customers looking for Flights from Manchester, holiday packages, hotel bookings, and Umrah packages. As a trusted Travel Agent in Bolton, Greater Manchester, our goal is to deliver competitive prices with reliable customer service.

Terms of Use

By accessing and using this website, you agree to be bound by the following terms and conditions. If you do not agree, you must not use this website.

These terms may be updated without notice. Please review this page periodically for any updates.

Booking Conditions

1. Flights & Holidays

All travel arrangements made through Ontime Travel Ltd are subject to the terms and conditions of the relevant airline or travel supplier. We act as agents and cannot guarantee pricing or availability until full payment has been made and confirmed.

Visa & Documentation

You are responsible for ensuring you hold valid travel documents. Ontime Travel Ltd accepts no liability for issues arising from missing or invalid documents.

Travel Insurance

We strongly advise purchasing travel insurance to protect against unforeseen circumstances such as cancellation, medical emergencies, or lost baggage.

Payments

  • All bookings must be paid in full before documents or tickets are released.
  • We accept major debit/credit cards via secure payment gateways.
  • Any chargeback claims without just cause will be challenged, and related costs may be recovered.

Cancellation & Refund

  • Refunds are subject to airline or supplier rules.
  • Some tickets are non-refundable; cancellation fees vary.
  • Refunds, where applicable, may take 6-12 weeks to process.

Administration Charges:

  • Voluntary flight changes/cancellations: £75.00 per ticket
  • Involuntary refund/cancellation: £30.00 per ticket
  • All credit/debit card charges at the time of booking are non-refundable.

Hold Bookings Policy

We offer free quotes and itineraries without obligation. These are not live bookings and do not guarantee pricing or availability.

If you instruct us to proceed with a hold booking, a live reservation is created, securing seats in the airline's system.

If you later cancel the booking (regardless of ticket issuance), an administration fee of £75 per person may apply to cover processing time and manual work.

At our discretion, this fee may be reduced if settled promptly.

Involuntary Flight Changes

In the event of airline schedule changes, cancellations, or other involuntary disruptions:

  • We will assist in rebooking or processing refunds according to airline policy.
  • An administration fee of £30.00 per ticket applies to all involuntary refund requests.

Complaints & Dispute Resolution

At Ontime Travel, we are committed to delivering excellent service. If you have a concern, we urge you to contact us first so we can resolve the issue amicably.

  • Complaints will be acknowledged within 2 working days.
  • A full response or resolution will be provided within 7-14 working days.

Payment-Related Issues

Please allow us the opportunity to investigate any payment concerns before contacting your bank.

Initiating a chargeback without notifying us may delay your case and affect the outcome.

If a claim is found to be unjustified, we reserve the right to recover administrative and other reasonable costs, including airline/GDS fees and staff time.

Governing Law

These terms are governed by the laws of England and Wales. Disputes will be subject to the jurisdiction of UK courts.

Local Travel Services

Ontime Travel Ltd proudly offers:

  • Cheap Flights from Manchester Airport
  • Flight deals from Bolton
  • Travel Agent Services in Greater Manchester
  • Umrah and Hajj Packages from Manchester
  • Holiday Packages from Bolton and beyond

As your trusted local travel agency in Bolton, we are committed to providing high-quality, transparent service for all your travel needs.

Last updated: 27/06/2025 |Contact Us |Back to Home