Terms & Conditions
Last updated: 25 August 2026
This page is a general summary of our booking terms. It doesn't replace the detailed booking conditions you'll be sent (and asked to accept) before you pay for any trip — always read those in full.
1. Who you're booking with
Ontime Travel Ltd (Company No. 08762640), trading as "Ontime Travel Bolton", of 183 Halliwell Road, Bolton, Greater Manchester BL1 3NN. We are an IATA accredited agency, IATA number 91285495, and flight-inclusive bookings are ATOL protected via our ticket issuing authority.
2. ATOL protection
Ontime Travel Ltd is not itself an ATOL holder. Flight-inclusive bookings we arrange are protected under the ATOL licence of our ticket issuing authority — a bonded, CAA-regulated consolidator we sell through, as is standard practice for many independent travel agents. When you buy an ATOL protected flight or flight-inclusive holiday from us, you'll receive an ATOL Certificate naming the specific ATOL holder protecting your booking. This confirms your booking is protected under the ATOL scheme should that ATOL holder, us, or our suppliers cease trading. Not all holiday and travel services offered on this website will be protected by the ATOL scheme — please ask us to confirm what protection applies to your booking before you pay.
3. Quotes and prices
Prices shown on this website (including flight deals and Umrah packages) are indicative and subject to availability at the time of booking; airline and supplier fares change frequently. Your final price is confirmed in writing before you're asked to pay.
4. Payment
A deposit or full payment is required to confirm your booking, as advised by our team at the time. Full payment is required by the balance due date shown on your booking confirmation — late payment may result in your booking being cancelled by the supplier.
5. Changes and cancellations
Amendment and cancellation charges are set by the airlines, hotels and other suppliers involved in your booking, not by us, and vary by fare type and how close to departure you cancel or change. We'll always tell you the applicable charges before you confirm any change or cancellation.
6. Travel documents
It's your responsibility to hold a valid passport, and any visas or other travel documents required for your trip (see our destination guides for general guidance). We can advise on general requirements but the relevant embassy or government portal is the authoritative source — always confirm current requirements yourself before you travel.
7. Complaints
If something goes wrong, tell us as soon as possible so we can try to put it right — contact us on +44 203 371 1133 or sales@ontimetravel.co.uk. If we can't resolve your complaint directly, and your booking was ATOL protected or booked through IATA, you may be able to escalate to the relevant Alternative Dispute Resolution (ADR) scheme or regulator (e.g. the Civil Aviation Authority for ATOL matters). We'll confirm the specific scheme that applies to your booking on request.
8. Contact us
Ontime Travel Ltd, 183 Halliwell Road, Bolton, Greater Manchester BL1 3NN. Email: sales@ontimetravel.co.uk. Phone: +44 203 371 1133.