+44 203 371 1133
sales@ontimetravel.co.uk

Privacy Policy

Your privacy and data protection are our top priorities

Effective from 27 June 2025

Who We Are

This privacy policy sets out how Ontime Travel Ltd uses and protects any information that you provide when using our website or services.

Company Information

Company Name: Ontime Travel Ltd

Company Number: 08762640

Established: Since 2006

183 Halliwell Road, Bolton, Greater Manchester, BL1 3NN, UK

Ontime Travel Ltd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website or our services, you can be assured that it will only be used in accordance with this privacy statement.

What We Collect

We may collect the following information:

  • Full name
  • Contact information, including email address and telephone number
  • Demographic information such as postcode, preferences, and interests
  • Passport details (for international travel bookings)
  • Payment and billing information
  • IP address and browser information (for website analytics and security)

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

To process flight bookings, holiday packages, and visa support
Internal record keeping and financial compliance
To improve our products and services
To periodically send promotional emails about new products, special offers, or other travel-related information using the email address you have provided
For security, fraud prevention, and legal compliance

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and offline.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs.

Note: You can choose to accept or decline cookies in your browser settings. Please note that disabling cookies may prevent you from taking full advantage of the website.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

You may opt out of direct marketing communications by clicking "unsubscribe" at the bottom of our emails or by contacting us directly.
You may request details of personal information we hold about you under the Data Protection Act 2018 and UK GDPR.
If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any inaccuracies.

Third-Party Sharing

We do not sell, distribute, or lease your personal information to third parties unless:

We have your permission
It is required to fulfill your booking (e.g. sharing with airlines, hotels, or tour operators)
We are legally required to do so

All partners we work with are also expected to comply with UK data protection laws.

Data Retention

We retain personal data for as long as is necessary to provide services, comply with legal obligations, and resolve disputes.

Links to Other Websites

Our website may contain links to other websites of interest (e.g., airlines or hotel booking systems). However, once you use these links to leave our site, please note that we do not have control over those websites and cannot be responsible for the protection and privacy of any information you provide while visiting such sites.

Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (in certain circumstances)
Object to processing or request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)

Local Relevance

As a trusted Travel Agent in Bolton, we serve thousands of customers booking Flights from Manchester, holidays, and religious tours from Greater Manchester and beyond. Our services are designed with your privacy and convenience in mind.

Changes to This Privacy Policy

Ontime Travel Ltd may update this policy from time to time. You should check this page occasionally to ensure you are happy with any changes. This policy is effective from 27 June 2025.

Questions About This Privacy Policy?

If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact us.