Privacy Policy

1. Who we are

Ontime Travel Ltd (Company No. 08762640), trading as "Ontime Travel Bolton", of 183 Halliwell Road, Bolton, Greater Manchester BL1 3NN, is the data controller for the personal information described in this policy. This policy explains what we collect, why, and the rights you have under UK GDPR and the Data Protection Act 2018.

2. What we collect

• Quote and booking enquiries: name, phone number, email, travel dates, destination and any details you add to the quote form or share with our AI assistant "Nadia" or our team by phone/WhatsApp.
• Newsletter subscriptions: your email address, if you subscribe.
• Website usage: standard analytics data (pages visited, device type, approximate location) via Google Tag Manager, and advertising interaction data via the Meta (Facebook) Pixel.
• Booking administration: passport/travel document details and payment information, collected only once you proceed with a booking, and only what's needed to issue tickets and comply with airline/visa requirements.

3. How we use your data

To respond to quote requests, process bookings, meet our legal and ATOL obligations, send you information you've asked for (including newsletter emails you've opted into), and — where you've consented — to show you relevant offers on social media. We do not sell your personal data to third parties.

4. Who we share it with

Airlines, hotels and other suppliers necessary to fulfil your booking; our website/database infrastructure provider (Supabase); Google (Tag Manager/Analytics) and Meta (Facebook Pixel) for site analytics and advertising, subject to their own privacy policies; and regulators or authorities where we're legally required to.

5. How long we keep it

Booking and financial records are kept for as long as required by UK tax and ATOL regulations (currently up to 6 years). Quote enquiries that don't convert to a booking, and newsletter subscriptions, are kept only while relevant, and deleted or anonymised on request.

6. Cookies

We use cookies for essential site functionality and, with your interaction, for analytics (Google Tag Manager) and advertising (Meta Pixel). You can control cookies through your browser settings at any time.

7. Your rights

Under UK GDPR you have the right to access, correct, delete, or ask us to restrict use of your personal data, and to withdraw consent (e.g. unsubscribe from our newsletter) at any time. To exercise any of these rights, contact us at sales@ontimetravel.co.uk or call +44 203 371 1133. If you're not satisfied with our response, you can complain to the UK Information Commissioner's Office (ico.org.uk).

8. Contact us

Ontime Travel Ltd, 183 Halliwell Road, Bolton, Greater Manchester BL1 3NN. Email: sales@ontimetravel.co.uk. Phone: +44 203 371 1133.