Privacy Policy

This privacy policy sets out how Ontime Travel Ltd uses and protects any information that you provide when using our website or services.

Company Name: Ontime Travel Ltd

Company Number: 08762640

Established: Since 2006

183 Halliwell Road, Bolton, Greater Manchester BL1 3NN

+44 203 371 1133 · sales@ontimetravel.co.uk

Ontime Travel Ltd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website or our services, you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information:

• Full name
• Contact information, including email address and telephone number
• Demographic information such as postcode, preferences, and interests
• Passport details (for international travel bookings)
• Payment and billing information
• IP address and browser information (for website analytics and security)

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• To process flight bookings, holiday packages, and visa support
• Internal record keeping and financial compliance
• To improve our products and services
• To periodically send promotional emails about new products, special offers, or other travel-related information using the email address you have provided
• For security, fraud prevention, and legal compliance

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and offline.

A cookie is a small file which asks permission to be placed on your computer's hard drive. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs.

Note: You can choose to accept or decline cookies in your browser settings. Please note that disabling cookies may prevent you from taking full advantage of the website.

You may choose to restrict the collection or use of your personal information in the following ways:

• You may opt out of direct marketing communications by clicking "unsubscribe" at the bottom of our emails or by contacting us directly.
• You may request details of personal information we hold about you under the Data Protection Act 2018 and UK GDPR.
• If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any inaccuracies.

We do not sell, distribute, or lease your personal information to third parties unless:

• We have your permission
• It is required to fulfill your booking (e.g. sharing with airlines, hotels, or tour operators)
• We are legally required to do so

All partners we work with are also expected to comply with UK data protection laws.

We retain personal data for as long as is necessary to provide services, comply with legal obligations, and resolve disputes.

Our website may contain links to other websites of interest (e.g., airlines or hotel booking systems). However, once you use these links to leave our site, please note that we do not have control over those websites and cannot be responsible for the protection and privacy of any information you provide while visiting such sites.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to processing or request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

As a trusted travel agent in Bolton, we serve thousands of customers booking flights from Manchester, holidays, and religious tours from Greater Manchester and beyond. Our services are designed with your privacy and convenience in mind.

Ontime Travel Ltd may update this policy from time to time. You should check this page occasionally to ensure you are happy with any changes. This policy is effective from 27 June 2025.