Frequently Asked Questions (FAQs)

Please find your answer here, if not found please write to us using our feedback form.

1. How do I receive my tickets?
If you've chosen an e-ticket, your booking is stored electronically. All you need is your reference number, which we'll send you immediately by email once you have completed your booking.
2. What is an e-ticket?
E-ticketing (electronic tickets) is a 'ticket-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. To avoid paper ticket charges, we advise that you choose an e-ticket where one is available. When you check in at the airport, just show the airline your identification (the credit card used at booking or your passport) and give them your booking reference number and they'll issue you with a boarding card. You must have the form of identification that you selected during the booking process when you check in.
3. How do I know if my flight is changeable or refundable?
So that we can offer you the best deals on your flights, many of the tickets we sell have restrictions. In other words, the cheaper the fare, the more restrictive the flight. Once you have selected your flight, you can see the specific restrictions attached by clicking on the Conditions button. The fare rules for your chosen flight will appear. In the fare rules you will also see if the airline charges to make changes. If changes are allowed, the extent to which you can change and how much extra will be payable, is dependent upon fare availability on the new dates/flights.
4. What are my baggage allowance?
If you have a paper ticket for your flight, the baggage allowance will be displayed on the bottom right corner of your ticket. If you have an e-ticket, please check with your airline. Should you require further information, please contact the specific airlines.
5. What if my flight is cancelled?
Any Passenger whose flight is cancelled, shall have the choice of either: Re-routing, under comparable transport conditions, to the final destination of the ticket presented at check-in at the earliest opportunity or at a later date at the passenger's convenience, subject to availability of seats; or A refund payable to the person who purchased the ticket.
6. What do the different 'air classes' mean?
Almost all airlines offer three cabin classes; economy, business and first class and the chosen class of cabin are reflected in the price of the ticket. During recent times, some airlines have introduced a 4th class of cabin that sits somewhere between economy and business class. Virgin introduced Premium Economy with British Airways following with World Traveller Plus. Economy restricted Usually the cheapest fare and is normally non-refundable and non-changeable. However, please check the fare rules associated with the flight you have selected. Once you have selected your flight, you can see the specific restrictions attached by clicking on the 'View fare rules' link on the top right hand side of the ‘Itinerary' page. Economy unrestricted This is still the lowest class of ticket, but means that you can change your flight details or have your ticket refunded if necessary. Premium Economy or World Traveller Plus This class offers a more affordable upgrade from Economy, offering bigger and wider seats than in Economy, with a headrest, a leg rest and a seat pitch of 38 inches. Fare rules may vary with this class of ticket, please check at time of booking. Business class This ticket is changeable and refundable unless there are specific restrictions, and entitles you to a premium service on your flight. Seating is more spacious and comfortable than Economy. Business class may not be available on all flights. First class This ticket is fully changeable and refundable, and usually the most expensive fare. As it suggests, this is the best service available on flights with the most comfortable seating and benefits. Seating is nearest to the front of the plane, or on another level.
7. What should I do if I make a mistake on my booking?
As soon as you realise you've made a mistake, please contact us by email or by calling our Sales centre on +44 (0) 01254 351 636 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00. It's important that you let us know as soon as possible so that we can advise you of the fare rules and the possible costs to change/cancel the booking.
8. How do I book a ticket for an infant?
Easily – use the dropdowns to select the number of passengers on the trip, including infants.
9. What is "Premium Economy" & "World Traveller Plus"?
Almost all airlines offer three cabin classes; economy, business and first class and the chosen class of cabin are reflected in the price of the ticket. Recently, some airlines have introduced a 4th class of cabin that sits somewhere between economy and business class - Virgin introduced Premium Economy with British Airways following with World Traveller Plus. Premium Economy and World Traveller Plus offer a more affordable upgrade from. economy, with a headrest, a leg rest and a seat pitch of 38 inches. They also offer personal in-seat entertainment system that provides a wider choice of on screen entertainment with 18 channels of the latest blockbuster movies and TV entertainment. When searching for a flight with Masterfare, we'll let you know you when Premium Economy or World Traveller Plus seats are available for your journey. All you have to do is click on the Select button next to the logo, and you could be treating yourself to an affordable upgrade.
10. What should I do if I do not receive my flight tickets?
Once your tickets have been issued, reviewed and are ready for delivery, we'll advise you by e-mail. If your chosen method of delivery is by First Class mail and you have not received your tickets 3 working days after booking, then you should contact us by email by calling our Sales Ccentre on +44 (0) 01254 351 636 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00, who will advise on the appropriate course of action.
11. How to book Airblue Tickets with Ontime Travel?
Once your tickets have been issued, reviewed and are ready for delivery, we'll advise you by e-mail. If your chosen method of delivery is by First Class mail and you have not received your tickets 3 working days after booking, then you should contact us by email by calling our Sales Ccentre on +44 (0) 01254 351 636 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00, who will advise on the appropriate course of action.

Step1:
Utilize Ontime Travel user friendly and comprehensive online reservation system for Airblue . Passengers can choose economy class only seats since 1st May 2008, travel dates and your destination and arrival airport.


Step2:
Review the wide range of prices on Airblue's plane flights and alternative dates fares.


Step3:
Enter your contact number , passanger details as appeared on passport.Protect your travel plans aboard Airblue by printing the online reservations receipt. The printable receipt should be brought to the airport as it is proof of fare aboard Airblue. The sheet acts as a plane ticket, complete with electronic bar code for easy check-in.


Step4:
Consider saving money on regular flights aboard Airblue with the Blue Miles program. Travelers aboard Airblue's domestic and international flight can earn miles for every flight. The Blue Miles program offers a range of exchange points, from basic to platinum levels.


Step5:
Investigate the cancellation/change policies of Ontime Travel and Airblue before you purchase Airblue ticket. Airblue ticket must be canceled by calling Ontime Travel in advance of the departure date.


Step6:
Please call Ontime Travel with your eight letters Airblue reservation number to issue ticket before reservation expiry date.


Step7:
Check baggage restriction by Airblue.

40 Kg per adult on Manchester to Islamabad flight (Max 2 Bag /Suitcase , 20kg per bag/suitcase)
20 Kg per child

12. Which Terminal at Manchester Airport?

Airline	Code	Terminal
AirBlue	ED	2
British Airways	BA	3
BMI	BD	1 and 3
Emirates	EK	2
Etihad Airways	EY	2
KLM	KL	2
PIA	PK	2
Qatar Airways	QR	2
Saudi Arabian	SV	2



For complete list please visit link below
http://www.manchesterairport.co.uk/MANInfo/WhichTerminal?mode=browse

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